Mr and Mrs Chapman, new homeowners at Valeside Keep by Thakeham in Burgess Hill, West Sussex, share their Thakeham Story.
“We have been looking for our perfect home for years. Downsizing at our stage in life meant we knew this would be our last move – so it needed to be right.
“We’d viewed lots of properties but none were quite right. Having seen Thakeham’s advertisement in Sussex Life, we found Thakeham online and decided to visit Valeside Keep in Burgess Hill, West Sussex. Unbeknown to us at the time, we sat down in what was to become our new home with Mark, Thakeham’s sales consultant.
Supported and Impressed
“Immediately we felt that we’d found something special. As I had enjoyed a career in construction, I knew what to ask and what to look for. We were hugely impressed by the quality, the workmanship and the materials used by Thakeham, as well as Mark’s knowledge and sincerity. We felt he genuinely wanted us to be happy, he understood the scale of the decision and what this meant to us. We felt supported at every step of our journey.
Thakeham Assisted Move
“With the help of Thakeham’s Assisted Move, we could hold our chosen new home. The sales team managed the valuation process for us with agreed local agents, and helped to guide us through the process of putting our property on the market at the right level to ensure good initial interest, which took a lot of stress out of the move. Despite listing our home over the Christmas and New Year period, we quickly received an offer with no chain and the process moved smoothly to completion. Throughout, Thakeham made sure everything was in place to ensure our move was as easy as it could be.
A New Low Maintenance Home
“During our search, we’d realised that new, attractive bungalows are extremely hard to come by. We’d decided we wanted a new home because we didn’t want the extra work of DIY and home improvements. We needed easy parking for us and visitors, a garden that was easy to maintain, and location was important to us too – we wanted to be close to family. Our new Thakeham home has all of this and more; everyone who has come to visit has loved it! It was wonderful knowing we were moving to a new home that we could start enjoying from the day we moved in, secure in the knowledge we also had the comfort and support of Thakeham’s Customer Care service.
A Welcome Change in Pace
“We’ve moved from outer London and we are loving the change in pace that Burgess Hill offers. We’re still getting used to people smiling and saying hello in the street! Thakeham ensured our move to a new community was easy and supported, recommending local doctors and restaurants, understanding that moving to a new place can be daunting.
A Truly Personal Service
“Throughout our journey with Thakeham, there has always been someone at the end of the phone to answer our questions and ease any concerns. We are delighted with the level of personal service – we have friends and family that have bought new builds in the past who can’t believe the level of support we’ve received from Thakeham.
“Like the bottle of locally sourced champagne handed to us the day we moved into our lovely new home, the personal touches that make Thakeham special have really made the difference. Everyone we’ve been in contact with at Thakeham has been so helpful and it’s made what could have been a stressful experience quite an enjoyable one! Now we’re settling in, we’ve already recommended Thakeham to friends and we’re so looking forward to enjoying our new Thakeham bungalow for years to come.”