Thakeham Awarded Five Star Rating For Customer Satisfaction9th April 2020
We are delighted to have been awarded a five-star customer satisfaction rating in the industry’s most rigorous independent survey.
National New Homes Customer Satisfaction Survey (CSS)
The HBF (Home Builders Federation) National New Homes customer satisfaction survey was launched in 2005 and is regarded as the most prestigious in the industry.
The survey is designed to provide home buyers with information about home builders to help guide their purchasing decision and to encourage excellent levels of service to be delivered by home builders.
The survey covers everything from snagging to handover experience; including the likelihood of recommendation of their homebui to a friend. A five-star rating requires a score of 90% or above.
Five stars for Thakeham
All our new home purchasers between October 2018 to September 2019 were invited to submit answers about their experience.
We’re proud to have achieved this five-star rating as it recognises the emphasis Thakeham has on quality. Not only the quality of the build and finish of our homes, but also the quality of our customer journeys.
From the initial enquiries, handing over the keys, right through to the post purchase support we offer our home-owners – we take pride in making that journey as easy and seamless for our customers as possible.
Our passion is creating quality homes and leaving a legacy we can be proud of. Building a wide range of homes, from one bedroom apartments, to five bedroom family homes with different architectural styles – each of our Thakeham developments showcases a unique character.
For more information about our current developments and property listings, visit our developments page here