Thakeham Awarded Highest Five-Star Customer Satisfaction Rating for Third Year in Succession

Thakeham Homes has been awarded a five-star customer satisfaction rating – the highest possible – for a third year in succession.

5* home builders

Thakeham has proudly received the highest 5* HBF customer satisfaction rating. The HBF (Home Builders Federation) National New Homes customer satisfaction survey is the industry’s most rigorous independent survey.

All new Thakeham home purchasers between October 2020 to September 2021 were invited to submit answers about their experience – the five-star rating awarded to us required a score of 90% or above.

The HBF survey rating examined everything from initial enquiries, handing over the keys, right through to the post purchase and the support that we offer our home-owners. The rating even reflects the likelihood of recommending us to a friend.

Third year in succession

We received our second five-star customer satisfaction rating in 2021 – since then we have been focused on achieving a 5-star rating from the HBF for a third year.

This award has always been special because it reflects the true opinions of our customers and reflects the commitment of every single member of the Thakeham family. Better still, it is an independent award backed up by the HBF’s rigorous processes. The award is a further endorsement of the hard work Thakeham put into making each homebuyer’s journey as seamless and rewarding as possible.

Launched in 2005, and regarded as the most prestigious in the industry, the survey is designed to provide home buyers with information about home builders to help guide their purchasing decision and to encourage excellent levels of service to be delivered by home builders.

Best Construction & Engineering Company to work for in the UK

Last month, we were ranked the Best Construction and Engineering Company to work for in the country. All the businesses placed in the Best Companies lists are acknowledged by staff as enlightened places to work – recognising highly motivated employees and inspirational leadership. Thakeham was also placed 11th in the ‘Best Large Companies to Work For in the UK’, and 4th in the ‘Best Companies to Work For in the South-East’.

Read more about this here.


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