Five star customer satisfaction for second year

Second year running

Thakeham has been awarded five-star customer satisfaction rating for a second year in succession.

The HBF (Home Builders Federation) National New Homes customer satisfaction survey is the industry’s most rigorous independent survey. It covers everything from snagging to handover experience. It includes the likelihood of recommendation of their home builder to a friend.

All Thakeham new home purchasers between October 2019 to September 2020 were invited to submit answers about their experience. The five-star rating awarded to Thakeham required a score of 90% or above.

A word from our CEO

For Thakeham, Rob Boughton, CEO said: “Lockdown has been a difficult period for so many. We were determined our focus on quality would make the experience of owning a new home as straightforward as possible. That’s why retaining the HBF 5-star rating is so important to us. We have already turned our attention to making it a hat trick next year!

“This award reflects the true opinions of our residents. Better still, it is an independent award backed up by the HBF’s rigorous processes. It examines everything from the initial enquiries, handing over the keys, right through to the post purchase support we offer our home-owners. The award is such a welcome endorsement of the hard work we put in to making each homebuyer’s journey as seamless as possible.”

Launched in 2005, and regarded as the most prestigious in the industry, the survey is designed to provide home buyers with information about home builders to help guide their purchasing decision and to encourage excellent levels of service to be delivered by home builders.

In March, Thakeham Group was also acknowledged for its high-level commitment to advancing sustainability within the industry, with the award of Gold level accreditation with The Supply Chain Sustainability School (SCSS).