Customer care

Our customer care team is here to help you.

Committed to helping you

We understand that buying a new home is a substantial investment, and can be one of the most exciting but uncertain periods in our customers’ lifetime. That’s why we are committed to providing our customers with a high quality, professional service, guiding you through each step of the buying process.

Once you have moved into your new home, you are appointed a dedicated Customer Care Manager who is your first point of contact, should you encounter any problems after the sale.

Our Customer Care team will always aim to be professional, efficient, and helpful in dealing with any problem you may encounter with your new Thakeham home.

Your home demonstration

To make sure that you are happy with every aspect of your new home, we carry out a comprehensive checking and commissioning procedure, which ensures that the finish of your home meets our exacting standards. 

Before taking ownership of your new home, you are invited to a Home Demonstration, during which we will demonstrate all aspects of your new property.

10 Year NHBC Warranty

We are an NHBC registered new home builder, therefore your home is guaranteed under the Ten Year NHBC Warranty. 

As our further commitment to you, we also offer our Customer Care cover for the first two years of occupation. During this time, should you encounter any problems with your new home, our Customer Care team is on hand to assist and offer you a solution.

Ensuring your complete peace of mind

Our Customer Care promise ensures that you continue to have peace of mind, long after you move into your new home. We’re proud of our high level of customer satisfaction.

To give you added reassurance, in association with the NHBC home-builder consumer code, we register each new home with a company that can deal with any problems that may require immediate attention outside our normal working hours. This commitment is valid throughout the first two years of occupation.

Read more about our customer care process and how we handle complaints.

Customer care

Here to help

Fill in the form or call our team:

01403 787300

You can also contact our Customer Care team at

More on our complaints policy

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